When viewing the device using Internet Explorer (IE) 10 or 11 (32-bit), sometimes the content may not display properly. This may be caused by a browser incompatibility. To resolve the incompatibility issue, the IP address of the Hikvision device needs to be added to the compatibility view list.

By default, the following ports needs to be forwarded for remote access.

Note: If the RTSP (Real Time Streaming Protocol) port is defaulted to 554 (on older model/firmware) it is recommended to change this port to 10554 or 1024 when experiencing connection issues over 3G/4G connection. 

You can find all your IP devices by using the SADP (Search Active Device Protocol) software.
Download the SADP tool from here. The SADP tool will search any Hikvision products on the network and displays the information of the devices. This software can also be used to quickly configure the network information of the devices such as assigning a static IP address.
Note that the computer running the SADP software must be on the same network (physical subnet) as the Hikvision device. 

Download the SADP tool from here. The SADP tool will search any Hikvision products on the network and displays the information of the devices. This software can also be used to quickly configure the network information of the devices such as assigning a static IP address.
Note that the computer running the SADP software must be on the same network (physical subnet) as the Hikvision device.

A: Log into the IP camera using the web browser,

• Select CONFIGURATION
• Select BASIC CONFIGURATION and then select SYSTEM (on left side).
• Select TIME SETTINGS tab and input the correct date and time
• Click the SAVE button to apply the settings

The Preferred DNS Server should not be blank and a public DNS server assigned. A public DNS server to input is Google’s free DNS Server 75.75.75.75 or 4.2.2.2.

• Close the SADP software.
• Click here to download and install the latest WinPcap.
• Then run the SADP software again.

This is caused by Internet Explorer compatibility issues. If you are using IE 10 or 11, the page needs to be displayed using Compatibility view. To resolve this issue, the compatibility view mode needs to be turned on by adding the IP address of the Hikvision device to the compatibility view list.
For more detailed information on how to add the device to enable the compatibility view click here.

Log into the device using the web browser,

• Click on Configuration and then Local configuration / Local (dependent of the version of the web plug-in).
• On the right panel, you should see the default paths for the saved files.

• Go to MENU, select SYSTEM CONFIGURATION and then select GENERAL (on left side).
• Under MORE SETTINGS tab, make sure the option "Enable VGA/HDMI Synchronous Output" is unchecked.

Log into the DVR/NVR locally,

• Go to MENU, select SYSTEM CONFIGURATION and then select EXCEPTION.
• Go through the list of exception type. Select each exception type and un-check AUDIBLE WARNING if it is checked for that exception.
• If the unit stops beeping, then the current exception selected is the cause of the beeping.

• Go the MENU, select CAMERA SETUP and then OSD.
• Select the camera to modify the OSD configuration using the camera drop down menu.
• Enter the desired camera name in the "Camera name" field.
• Click the APPLY button when done.

In order to Live View using Safari on MAC OS, the Hikvision web plug-in for MAC OS needs to be downloaded and installed. Note: Please close all web browsers before installing the web plug-in. Click here to download the MAC web plug-in for DVR/NVR

The Preferred DNS Server should not be blank and a public DNS server assigned. A public DNS server to input is Google’s free DNS Server 75.75.75.75 or 4.2.2.2.

• Close the SADP software.
• Click here to download and install the latest WinPcap.
• Then run the SADP software again.

This is caused by Internet Explorer compatibility issues. If you are using IE 10 or 11, the page needs to be displayed using Compatibility view. To resolve this issue, the compatibility view mode needs to be turned on by adding the IP address of the Hikvision device to the compatibility view list.
For more detailed information on how to add the device to enable the compatibility view click here.

The Internet Protocol (IP) is the principal communications protocol in the Internet protocol suite for relaying datagrams across network boundaries. Its routing function enables internetworking, and essentially establishes the Internet. IP has the task of delivering packets from the source host to the destination host solely based on the IP addresses in the packet headers. For this purpose, IP defines packet structures that encapsulate the data to be delivered. It also defines addressing methods that are used to label the datagram with source and destination information. Historically, IP was the connectionless datagram service in the original Transmission Control Program introduced by Vint Cerf and Bob Kahn in 1974; the other being the connection-oriented Transmission Control Protocol (TCP). The Internet protocol suite is therefore often referred to as TCP/IP. The first major version of IP, Internet Protocol Version 4 (IPv4), is the dominant protocol of the Internet. Its successor is Internet Protocol Version 6 (IPv6).
Source Wiki

An Internet protocol camera, or IP camera, is a type of digital video camera commonly employed for surveillance, and which, unlike analog closed circuit television (CCTV) cameras, can send and receive data via a computer network and the Internet. Although most cameras that do this are webcams, the term IP camera or netcam is usually applied only to those used for surveillance that can be directly accessed over a network connection. An IP camera is typically either centralized (requiring a central network video recorder (NVR) to handle the recording, video and alarm management) or decentralized (no NVR needed, as camera can record to any local or remote storage media). The first centralized IP camera was Axis Neteye 200, released in 1996 by Axis Communications. IP cameras are typically available at resolutions from 0.3 (VGA resolution) to 29 megapixels. As in the consumer TV business, in the early 21st century, there has been a shift towards high-definition video resolutions, e.g. 720p or 1080i and 16:9 widescreen format.
Source Wiki

HD TVI means High Definition Transport Video Interface, It is a DSP-TVI technology developed by Techpoint(2012), and the Chipset was sold to Intersil, Chinese manufacture, such as Hikvision, HanBang, put this technology into their new product. Hanbang successfully developed the TVI solution, solved HD-SDI's previous problems. TVI can convert the digital signals to analog ones, it extends the transmission distance, reduces the total cost, and takes less storage capacity, HD-TVI is also based on coaxial cable, support HD video signal (1080P/720P), Audio signal, digital signal transmission.

Dynamic Range is the difference in light levels in an image, between the darkest and the brightest areas. On an overcast day with little sun and few shadows, there will be a fairly low dynamic range, i.e. there will be no areas of deep black and no extreme bright spots. On a sunny day, however, in a scene with distinct shadows, there will be a greater difference between the brightest and darkest areas, and this is what we call a wide dynamic range or WDR (also known as High Dynamic Range, or HDR).

Power over Ethernet (PoE) is a networking feature defined by the IEEE 802.3af and 802.3at standards. PoE lets Ethernet cables supply power to network devices over the existing data connection. PoE-capable devices can be power sourcing equipment (PSE), powered devices (PDs), or sometimes both. The device that transmits power is a PSE, while the device that is powered is a PD. Most PSEs are either network switches or PoE injectors intended for use with non-PoE switches. Common examples of PDs include VoIP phones, wireless access points, and IP cameras.

Bandwidth is the data speed supported by a network connection. The definition comes from the field of engineering where bandwidth represents the distance between the highest and lowest signals on a communication channel (band). Greater bandwidth indicates a greater capacity; however, it doesn’t necessarily indicate higher performance.

• Go to CONTROL PANEL, select DEVICE MANAGEMENT and then select the GROUP tab.
• Click on the IMPORT button.
• On the right panel under the Group section, click on the to expand the group and show the camera list.
• Right click on the camera to import the camera name and select the UPDATE CAMERA NAME option.
• To batch update the camera name in the group, right click on the group and select UPDATE CAMERA NAME.

In the iVMS-4200 Client software,

• Go to CONTROL PANEL

• Select SYSTEM CONFIGURATION and then GENERAL (on the left side).

• Make sure the "Enable Auto-login" is checked.

For more information, please refer to Section 14.2.1 General Settings of the iVMS-4200 User Manual.

In the iVMS-4200 Client software,

• Go to CONTROL PANEL

• Select SYSTEM CONFIGURATION and then GENERAL (on the left side).

Check the checkbox for “Resume Live View Status” to enable auto resume.

For more information, please refer to Section 14.2.1 General Settings of the iVMS-4200 User Manual.

In the iVMS-4200 Client software,

• Go to CONTROL PANEL,

• Select SYSTEM CONFIGURATION and then FILE.

There you will see the listed default saving paths.

Currently, the iVMS-4500 Mobile Client Application isavailable for iPhone and Android phones.
You can download the iVMS-4500 mobile app from the Appstore (for iPhone) and Play store (for Android).

• Close the SADP software.
• Click here to download and install the latest WinPcap.
• Then run the SADP software again.